Refund Policy

Valid from: January 1, 2026

The sale of pallets at liquidationstockpallets.ca is binding. This refund policy explains under what conditions refunds are possible and how a valid claim can be made.

Principle: all sales are final

Before every purchase, we provide a complete, item-specific manifest along with clear condition information. Buyers are required to review this information before ordering and to direct any questions to our team. Once delivery has occurred, no returns are accepted and no refunds are granted, as a general rule. By placing an order, the buyer fully accepts these terms.

Exception: significant manifest error or incorrect shipment

A refund is considered only if liquidationstockpallets.ca has made a significant error in the manifest or shipped goods that differ from the content confirmed in writing before purchase. Minor variations in packaging, labeling, or visual presentation, as are common in the liquidation and wholesale trade, do not constitute grounds for a refund.

Deadline and evidence

Such a claim must reach us within 48 hours of delivery. Contact us at sales@liquidationstockpallets.ca with your order number and clear photos that document the discrepancy. Claims received after this period cannot be considered.

Processing

Once we receive a complete and timely report, our team reviews the case against the original manifest and the evidence submitted. If a significant error on our part is confirmed, the refund is issued using the original payment method: wire transfer, bank wire transfer, Interac e-Transfer, or gift card.

Freight damage

Transport damage falls under cargo insurance and is handled separately through the respective freight partner. The same 48-hour reporting window from delivery applies, with complete photo documentation.

Contact

liquidationstockpallets.ca
Email: sales@liquidationstockpallets.ca
Address: 724 Caledonia Rd, The Nation, ON K0B 1N0, Canada